a) Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and charged your credit card for the purchase. If your item(s) are available, your order will be processed for immediate shipment (within 5 business days). If you’re item is on backorder (you will be notified) we will process your order as soon as the item(s) are stocked.
b) Order Shipment
All orders are shipped from Canada.Due to certain shipping options (surface or air shipping) and international shipments, orders could take as long as 4-6 weeks to be received. For faster shipping, ensure that you chose small package air during checkout. For overseas and international orders, shipping prices are subject to change based on size & weight of package. All shipment costs are calculated based on weight, size, and location.
RETURNS, REFUNDS AND EXCHANGES POLICY
*Applies to Holistic Wellness branded Natural Beauty Products only.
Unfortunately due to the nature of our products, we don’t accept returns or exchanges. In the case that a product is received not in it’s original condition and/or damaged and is completely unusable, a replacement product will be shipped out at our discretion. We require a photo of your damaged product to be sent to us at firstname.lastname@example.org for reference.
Additional non-returnable items: Digital products, services, gift cards, online programs, workshops and event tickets.